FAQs – Reichel.Store
Welcome to the Reichel.Store FAQ section! Here, you’ll find answers to our most frequently asked questions. If you have any further inquiries, feel free to reach out to us!
We accept payments through PayPal and Payoneer. Both options are secure and easy to use, ensuring a smooth transaction process.
We offer a flat shipping fee of $6.99 on all orders. Once your order is placed, we will prepare it within 1-3 days. After preparation, your order will be shipped and should arrive within 7-15 days.
Yes! Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to monitor your shipment’s progress.
We want you to be completely satisfied with your purchase. If you need to return an item, please contact us at [email protected] within 30 days of receiving your order. Items must be returned in their original condition, unworn, and with all tags attached
To initiate a return, please email us at [email protected] with your order number and the reason for the return. We will guide you through the process and provide you with the necessary return instructions.
If you receive a damaged or defective item, please contact us immediately at [email protected]. We will arrange for a replacement or refund, depending on your preference.
Currently, we do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order.
You can reach our customer support team via email at [email protected] or by phone at +1 205-779-0767. Our working hours are from 8 AM to 5 PM (Monday to Friday).
At this time, we only ship within the United States. We hope to expand our shipping options in the future!
For more details about our products, visit the product pages on our website. You can also follow us on social media for updates, style inspiration, and promotions!