Refund and Returns Policy – Reichel.Store

At Reichel.Store, we strive to ensure that you are completely satisfied with your purchase. However, if for any reason you are not happy with the items received, we offer a clear and fair Refund and Returns Policy to make the process easy for you. Please review the details below:

1. Eligibility for Returns

  • You may request a return within 30 days of receiving your order.
  • To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.
  • Items such as intimates, swimwear, or sale items are non-returnable unless they arrive damaged or defective.

2. Process for Returns

  • To initiate a return, please contact our customer support team at [email protected] or call +1 205-779-0767 during working hours: 8 AM – 5 PM (Monday to Friday).
  • Once your return request is approved, we will provide you with the shipping address and instructions.
  • You are responsible for the shipping costs of the return. Shipping fees are non-refundable.

3. Refund Policy

  • Once we receive and inspect the returned item, we will notify you via email regarding the approval or rejection of your refund.
  • If approved, your refund will be processed within 30 business days and automatically credited to your original method of payment.
  • Please note that the refund amount will not include the original shipping fee of $6.99.

4. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange a product, please email us at [email protected] with details of the issue.

5. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 30 days of receiving your order. We will offer a replacement or full refund, including shipping costs.

6. Cancellations

  • Orders can be canceled within 12 hours of placing the order. After this window, your order may have been processed and shipped, and you will need to follow the return process.

7. Payment Methods

  • We accept PayPal and Payoneer for all purchases. Refunds will be issued back to the original payment method used.

8. Processing & Shipping Time

  • Please note that our order processing time is 1-3 business days, and shipping typically takes 7-15 days depending on your location.

9. Contact Us

For any questions or concerns, feel free to contact us:

  • Email: [email protected]
  • Phone: +1 205-779-0767
  • Address: 601 S 5th St, Burlington, IA 52601, US

Our working hours are 8 AM – 5 PM, Monday to Friday.

Thank you for shopping at Reichel.Store!