SHIPPING & DELIVERY
At Reichel.Store, we aim to provide a seamless shopping experience from the moment you place your order until it arrives at your doorstep. Please review our Shipping & Delivery Policy for details on how your order will be processed, shipped, and delivered.
1. Shipping Methods and Fees
- We ship to all locations within the United States.
- Flat shipping fee: $6.99 per order, regardless of the number of items.
- We do not offer international shipping at this time.
2. Order Processing Time
- Once your order is placed, it will be processed within 1-3 business days (excluding weekends and holidays).
- During sales or high-volume periods, processing times may be slightly longer, but we will notify you of any delays.
3. Shipping Time
- After processing, your order will be shipped, and the delivery timeframe is typically 7-15 business days, depending on your location.
- Please note that we are not responsible for shipping delays caused by courier services or events outside our control (e.g., natural disasters, strikes).
4. Order Tracking
- Once your order is shipped, we will send you a confirmation email that includes your tracking number.
- You can track the status of your order using the tracking number provided in the confirmation email.
5. Shipping Carriers
- We work with reliable shipping partners to ensure safe and timely delivery. The specific carrier will depend on your location and the size of the order.
6. Delivery Issues
- If your package is delayed or lost in transit, please contact us at [email protected] or call us at +1 205-779-0767. We will work with our shipping partners to resolve the issue as quickly as possible.
- If your package is marked as delivered but you did not receive it, please notify us within 30 days so that we can assist with locating the package.
7. Shipping Restrictions
- At this time, we only offer shipping within the United States and do not ship to PO boxes or APO/FPO addresses.
8. Payment Methods
- We accept payments via PayPal and Payoneer. Please note that shipping charges are non-refundable.
9. Order Changes and Cancellations
- If you need to make changes to your order, please contact us at [email protected] within 12 hours of placing the order.
- Orders cannot be canceled once they have been processed and shipped. If you need to return an item, please refer to our Returns & Refunds Policy.
10. Contact Information
For any questions or assistance with your shipping and delivery, feel free to contact us:
- Email: [email protected]
- Phone: +1 205-779-0767
- Address: 601 S 5th St, Burlington, IA 52601, US
- Working Hours: 8 AM – 5 PM (Monday to Friday)
Thank you for choosing Reichel.Store for your fashion needs! We strive to make your shopping experience as smooth and efficient as possible.